用 iPhone 和 Apple Watch 为房间解锁

Try these basic troubleshooting steps: update to the latest version of iOS or watchOS; confirm that you have Face ID, Touch ID, or a passcode set on your device; check that your Apple Account is signed into iCloud with two-factor authentication turned on; and check whether Apple's terms and conditions were accepted in your settings when logging into iCloud.

There are currently a select number of hotels that can support room key in Apple Wallet. Other properties will be adding support soon.

When your room key is added to Apple Wallet on your iPhone and Apple Watch, it is stored on your device, which means Apple does not see the spaces you access or when. Your data is private and secure.

Use the Find My app or iCloud.com to suspend, deactivate or reactivate your device in Apple Wallet.

Share your room key with trusted individuals only. For secure delivery, use Messages, with end-to-end encryption. You can also protect shared keys with a PIN code, which should be shared through a secondary channel.

If you lose your iPhone or Apple Watch, contact the front desk immediately. They can deactivate your room key. Additionally, use the Find My app or iCloud.com to mark your device as lost. This will deactivate all your cards and keys in Apple Wallet as soon as your device is connected. The keys you have shared with others will continue to function unless specifically revoked by the front desk or through your Apple Wallet.

No. When you share your room key in Apple Wallet, you are only sharing access to your room. No personal information, reservation details, or payment information is shared.

是的。您可以安全地将房卡分享给同住的家人或朋友。只需在Apple Wallet中打开房卡，然后点击分享按钮即可。

You can share your room key with a limited number of people at a time. Check with your hotel for the exact limit.

No, the people you share your room key with do not need their own reservation. However, they must be authorised guests staying in your room, and the total number of guests must comply with your room's occupancy limits.

At this time, recipients must have an iPhone or Apple Watch in order to add a room key shared through Apple Wallet to their device.

不，通过密钥共享添加到Apple Wallet的密钥无法由接收方再次共享。只有原始发送者才能发起共享。

是的，您预订的每间客房的房门钥匙都将自动激活。

In addition to your room, your room key can also be used to access the same hotel spaces where you would use a physical key, such as the lift, main entrance, night entrance, fitness centre and common areas. Room key access to other areas may differ by hotel location.

With Express Mode, you do not need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet. By default, Express Mode is turned on.

Power Reserve provides up to five hours of access after your iPhone battery needs to be charged. This feature is only available on iPhone XS, iPhone XS Max, and iPhone XR or newer.

You can use your room key on up to two iPhones and two Apple Watches. They all need to be signed into the same iCloud account and Apple Account.

You can add your room key to Apple Wallet and access hotel spaces with only your iPhone and Apple Watch. It is easy, convenient, and private.

A room key can be added to Apple Wallet after you book a reservation. After completing the online check-in, tap the Wallet icon to add your key. The room key will automatically activate once you check in and your room has been assigned. To use your room key, simply hold your iPhone or Apple Watch near the door lock.

An iPhone or Apple Watch running the latest version of iOS or watchOS, and an Apple Account signed into iCloud.

当您将房卡添加到iPhone上的Apple Wallet时，房卡会自动同步至配对Apple Watch的Apple Wallet。添加完成后，只需将Apple Watch靠近读卡器即可。