More Time for Guests, Less for Admin

It puts what each person needs in one workspace. The Alliants Staff App starts every shift with the day's briefing and holds guest search, conversations and requests together. Alliants Messaging brings every guest channel into one inbox, Allin AI drafts replies and answers routine questions, and Alliants Core Platform keeps one guest profile behind it all. Staff spend less time switching screens and retyping the same answers.

Four products: Allin AI, Alliants Messaging, the Alliants Staff App and Alliants Core Platform, with Alliants Agents adding routing and escalation in the background. Front office, guest services, concierge, operations and management teams use them, and each person sees only the modules and properties their permissions allow. Core Platform holds the guest profile, preferences and consent that all of them read.

Your property management system (PMS) stays your system of record. Alliants works alongside it and keeps bookings, guest profiles and rooms in step, so staff see the booking, the conversation, the requests and the guest's preferences in one place. Check-in, payments and concierge requests read the same guest profile, so a preference noted once is visible to every team.

No. Allin answers routine questions within limits you set and passes anything else to a colleague along with a summary of the conversation. Staff can step into any conversation with one click and hand it back afterwards. You decide the topics that always go to a person, so judgement calls and sensitive moments stay with your team.

Alliants Insights measures it. It shows first-response and resolution times, escalations and hand-offs by property, channel and day, and checks response against a target you set. Dashboards show performance up to the previous day. Insights is part of the All-In Bundle, so talk to our team about setting a baseline before you start, which gives you something to compare against.

Mostly in how quickly they get an answer. Guests write on the channel they already use, such as WhatsApp, text message or web chat, in their own language, and get a reply that draws on their booking and your own knowledge base. When a person needs to step in, the guest does not repeat themselves, because the conversation and its summary go with the handover.

Yes. Whenever Allin answers by itself, it tells guests they are speaking to AI, which follows Article 50 of the EU AI Act. It stays in your brand's voice and cannot be talked into posing as another business. Booking details are shared only once the guest has been verified, and any change to a booking needs the guest to confirm first.

Guests can message on WhatsApp, text message, email, web chat and the guest web app, plus Messenger, Instagram, LINE, Telegram, Viber and WeChat. They write in their own language and staff reply in theirs, with two-way translation across more than 100 languages. Staff always see their own text and the guest's original message next to each translation.

An instant reply on the channel they used, from a template you choose. Each department sets its own opening hours, and response timers restart when the department opens, so the first person in is not already behind. The out-of-hours reply can go out in the guest's language where it is known, depending on your property.

Yes, if you set up the voice agent for a phone line. Allin answers in your property's name, uses caller ID to recognise returning guests and asks for verbal verification before reading back any reservation. It handles routine calls and passes the rest to staff with a call summary, or takes a voicemail when no one is free. Every call is transcribed into the guest's conversation.

Allin writes a draft reply to every guest message, which staff send in one click or edit first. Staff can write in their own language and the reply is translated for the guest. Each conversation carries an AI summary, and a staff assistant finds bookings, guests and requests, drafts requests and prepares a daily morning report. You choose whether it is off, suggesting replies or replying on its own.

Yes. One template library covers every channel, with owners and visibility set by department or property. Templates fill in guest and property details, can carry action buttons and attachments, and can be scheduled to send at a set time. For WhatsApp, Alliants Messaging tracks the 24-hour window and guides staff to an approved template once it has closed.

Yes, if it knows the answers. Your team adds web pages, files and typed answers in one place, and general questions such as opening times, facilities and directions are answered straight away. Anything involving booking details waits until the guest is verified. You set the topics that always go to a person, and you can test a question to see what Allin would find.

The Alliants Staff App has in-product lessons in Academy that tell, show, then let staff try each task, plus a welcome tour for first-time users. You choose whether to switch them on. Each person's view follows their permissions, and one guest profile shows preferences and history, so a newcomer does not need to know every regular. A help menu with in-app support chat is always one click away.

It starts on the Today briefing for the selected property: arrivals and departures, VIP arrivals, room readiness, open issues with service-level timers and the overnight handover. Unread counts show on the browser tab, a short chime plays for each new message and service request, and staff can minimise up to five open items to a taskbar. Search for any guest from anywhere with one shortcut.

Yes. Alliants Core Platform connects to Oracle OPERA Cloud, HotelKey, Shiji, Apaleo, Mews (switched on per property), StayNTouch, Infor HMS and iReckonu. It works alongside your property management system (PMS), keeping bookings, guest profiles and rooms in step, and Allin AI looks up and changes bookings through it. If a write-back fails, staff see it with a retry.

You tell it once and keep it current. Upload files, add web pages and type answers in the knowledge base, work through a checklist of what guests ask most, and test a question to see what Allin would find. Answers can be set for the whole brand or for one property, and a property's own answer replaces the brand's for that hotel. You can copy one property's answers to start the next.

Whichever your guests already use. WhatsApp runs through Meta's WhatsApp Business Cloud API or Twilio, text message through Twilio, email through SendGrid, and web chat and further channels through Sunshine Conversations. We switch Messaging on for your brand, then set channels, departments, business hours and escalation rules for each property during onboarding, and a wizard checks each channel before it goes live.

Nothing. The Staff App runs in any modern browser on desktop, tablet or phone, adapts to a phone screen, and can be added to a home screen to open full screen. It comes in seven languages: English, German, French, Spanish, Simplified Chinese, Traditional Chinese and Arabic. Guests need nothing either, as the guest web app opens from a link.

Modules and features switch on per brand or property, and each brand's data sits in its own database. Head office can set answers, templates and saved views at brand level, and properties adapt what they need. Staff who cover several properties switch between them from one selector, and group administrators move between brands without separate logins.

Yes. Alliants is ISO 27001 certified. Security runs through the platform, from how staff sign in to how guest data is stored and erased. Data is encrypted in transit, and each brand has its own dedicated database, hosted on Amazon Web Services in the regional deployment for your brand: Europe, the United States or Asia Pacific.

Staff sign in with passkeys, passwords that meet your brand's rules or your own single sign-on (SSO), and multi-factor authentication (MFA) can be required. Permissions are role-based and scoped per property, and navigation, search and every module entry appear only for people who hold the matching permission. Access ends as soon as a colleague is deactivated, which suits agency and seasonal staff.

Requests go through a dedicated Alliants AI service rather than straight from each screen to a model provider, using OpenAI models by default with Anthropic's Claude as a fallback. Every reply is checked before it goes out, guest messages cannot redirect the AI, and booking details are shared only after the guest is verified. Any change to data needs an explicit confirmation, and every AI action is recorded.

Consent is held per channel and checked before any message is sent, and STOP requests are honoured. When a guest asks to be erased, the request clears their data across related records, including conversations, AI summaries and voice recordings, and keeps a record of what was cleared without holding any guest details. Data past your retention period is removed.

Allin AI and Alliants Messaging are part of the Signature Bundle, the Messaging Bundle and the All-In Bundle. The Alliants Staff App and Alliants Core Platform come with every brand, and routing, escalation rules and opening hours come with every brand too. Pricing is agreed per contract, so talk to our team about the right bundle for your properties.

No. Most hotels start with a bundle built around one goal, such as guest messaging, and add more as they grow. You can also start Allin cautiously. For each channel it can be off, suggesting replies for staff to approve, or replying on its own once Alliants switches that on for your brand. Modules switch on per brand and per property.

Set-up includes virtual training for your team. Built-in lessons walk new colleagues through each task inside the Staff App if you switch them on, and in-app support chat is always one click away. Managers with the right permission set routing and escalation rules themselves in the app settings, with lessons to guide them, so you do not need a developer.

Book 30 minutes with an Alliants expert. Bring the questions your team answers most and we will show you how Allin AI, Messaging and the Staff App cut them back, running in a hotel like yours, and talk through how it fits your properties and systems.