It is where your team plans and delivers everything a guest asks for, from a dinner reservation to a private transfer. Requests, bookings and vendor contacts live in one staff workspace, and guests follow along on a live digital itinerary.

Your concierge, guest services and front office teams. Every request is tied to the same guest profile used by messaging, check-in, payments and keys, and can be raised from a conversation, a call, the guest app or a connected system.

No. It works alongside them. Your team checks live SevenRooms availability and books for the guest without leaving Alliants, and Inntopia activity reservations arrive as requests linked to the guest's stay.

A live digital itinerary in the guest web app. Their stay, requests and dining reservations sit on one timeline that opens on today, with arrival and departure in hotel time. Guests can receive a calendar invite for any confirmed plan, and acknowledge liability waivers for activities that need them.

Yes. Guests see status labels you write for your brand, and only the request fields you mark as guest-visible, under display names you choose for each request type. Restricted values are never shown to guests.

Yes. Guests can book SevenRooms restaurants from their itinerary, and your team can book for them from the Staff App against live availability. Guests can also browse Concierge Recommends, the venues your team has picked for them.

Yes, where your systems are connected and the feature is switched on. Guests can book spa treatments against live availability on Zenoti or SpaSoft, and book, change or cancel tables, including at restaurants on OpenTable. Availability depends on your property; ask your Alliants contact.

From one request inbox with table, board and calendar views. Staff filter by type, vendor, status, date, room or billing status, and save views for themselves, a property or the brand. Statuses, routing and assignment follow rules your brand sets, and timers flag any request stuck too long in one status.

It holds your venues, suppliers and contacts, with locations, opening details and policies. Staff create vendors from Google Places (Baidu in China), keep private notes with visibility controls, and message vendors by text message or WhatsApp in threads alongside guest conversations.

Yes. Vendors can sign in to see the requests assigned to them and keep their own details up to date, with guest personal data masked. Availability depends on your property; ask your Alliants contact.

Yes, and you choose whether to switch AI on for your brand. AI drafts a request from a plain description, suggests the mood and occasion a venue suits, summarises vendor reviews and drafts shift briefings. These are drafts and suggestions for your team to work with.

Yes. Staff dispatch jobs to HotSOS or Knowcross and see the status update on the request, with or without a guest conversation.

Property Management Systems (PMS) including HotelKey, Oracle OPERA Cloud, Shiji and Mews, which is switched on per property. For dining and activities: SevenRooms, Inntopia and Zenoti. For service orders: HotSOS and Knowcross. Concierge is switched on for your brand, and optional features are set up for your brand or property during onboarding.

No. Staff use alliants.ai in any modern browser, and guests use a web app that opens from a link, with nothing to download.

是的。Alliants 已通过 ISO 27001 认证。安全措施已深度融入平台，涵盖从员工登录到访客数据存储及删除的各个环节。

On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, and data is encrypted in transit.

With your own single sign-on, so access follows the groups in your staff directory, or with passkeys and passwords that meet your brand's rules. Multi-factor authentication can be required for your brand, and access is removed as soon as a colleague is deactivated.

Yes. Roles are scoped to your brand, a property or a department, and request visibility can be limited by department, with separate permissions for deleting, exporting, merging and viewing charges. You can start from hospitality templates or set up your own roles.

When a guest asks to be erased, the request clears their data across related records, including conversations, and keeps a record of what was cleared without holding any guest details. Consent is held per channel and checked before any message is sent.

Concierge is part of the Signature Bundle and the All-In Bundle. Talk to our team about which bundle fits your properties.

Talk to our team. We will show you the module running in a hotel like yours and talk through how it would fit your properties and systems.