Every Request Tracked, Every Handover Clear

It is where your team plans and delivers everything a guest asks for, from a dinner reservation to a private transfer. Requests, bookings and vendor contacts sit together in one staff workspace, each with a clear status, and guests follow along on a live digital itinerary. Any concierge can pick up where the last one stopped.

The scattered list: notebooks, sticky notes, handover calls and half-written messages. Requests, bookings, vendor contacts and notes move into one shared inbox, so nothing depends on memory. It does not replace your restaurant or spa booking systems. It works alongside them, and your team books for the guest without leaving Alliants.

No. It works alongside them. Your team checks live SevenRooms availability and books for the guest without leaving Alliants, and Inntopia activity reservations arrive as requests linked to the guest's stay. Spa bookings can run against Zenoti or SpaSoft where your systems are connected, and jobs for housekeeping or engineering can go to HotSOS or Knowcross.

Four work together. Alliants Concierge holds requests, bookings and the vendor black book. Alliants Messaging brings every guest and vendor conversation into one inbox. The Alliants Staff App is the workspace your team uses, on any device. Alliants Core Platform holds the guest profile with preferences and stay history. Allin AI can sit on top where you choose to switch it on.

Concierge, guest services and front office teams. Every request is tied to the same guest profile used by messaging, check-in, payments and keys, and can be raised from a conversation, a call, the guest app or a connected system. Each person sees only the modules, settings and properties their permissions allow.

A live digital itinerary in the guest web app. Their stay, requests and dining reservations sit on one timeline that opens on today, with arrival and departure in hotel time. Guests can receive a calendar invite for any confirmed plan, and acknowledge liability waivers for activities that need them.

Yes. Guests see status labels written in your brand's own words, and only the request fields you mark as guest-visible, under display names you choose for each request type. Restricted values are never shown to guests. That lets a guest check on a booking without ringing the desk.

Yes, where your systems are connected and the feature is switched on. Guests can book SevenRooms restaurants from their itinerary, book spa treatments against live availability on Zenoti or SpaSoft, and book, change or cancel tables, including at OpenTable restaurants. Your team can book for them too. Availability depends on your property; ask your Alliants contact.

Guests write on the channel they already use: WhatsApp, text message, email, web chat or the guest web app, plus Messenger, Instagram, LINE, Telegram, Viber and WeChat. They write in their own language and your team replies in theirs, with two-way translation across more than 100 languages. Staff always see the original message beside each translation.

Yes. Concierge Recommends shows guests the venues your team has picked for them, and AI can suggest the mood and occasion each venue suits, as a draft for your team to work with. Because preferences and stay history sit on one guest profile, your team can choose with the guest in mind. The picks stay yours.

From one request inbox with table, board and calendar views. Staff filter by type, vendor, status, date, room or billing status, and save views for themselves, a property or the brand. Statuses, routing and assignment follow rules your brand sets, and timers flag any request stuck too long in one status. Each request also records what it is charged to.

The next concierge starts from the Staff App's Today briefing, with open issues, service-level timers and the overnight handover on one page. Reminders on bookings, guest profiles and requests carry notes and priority, and every change to a request is recorded with who made it and when. AI can draft a shift briefing for your team to work with. Reminders depend on your property; ask your Alliants contact.

It holds your venues, suppliers and contacts, with locations, opening details and policies. Staff create vendors from Google Places, keep private notes with visibility controls, and message vendors by text message or WhatsApp in threads alongside guest conversations. Vendors can also sign in to see requests assigned to them, with guest personal data masked, where available for your property.

Where you switch it on, a daily schedule for each property picks the vendor bookings due for reconfirmation. An AI voice agent then calls the vendor, tells them it is an AI, and escalates to your concierge if it cannot confirm. Your team sees any booking that did not confirm, so a guest does not arrive at a booking nobody checked.

Yes. The Staff App works in any modern browser on a phone, with pages that adapt to the screen, and staff can add it to the home screen to open it full screen. A bell collects alerts, such as an overdue service order, and unread conversation counts show what is waiting. Unsent replies and notes survive a refresh.

Property management systems (PMS) including HotelKey, Oracle OPERA Cloud, Shiji and Mews, which is switched on per property. For dining and activities: SevenRooms, Inntopia and Zenoti. For service orders: HotSOS and Knowcross, so the status of a housekeeping or engineering job shows on the request. Concierge is switched on for your brand, and optional features are set up during onboarding.

Messaging brings every channel into one inbox tied to the guest profile. Text message and WhatsApp messages from the same guest at the same property merge into one conversation, and a closed conversation reopens when the guest writes again on any channel. Messaging also tracks WhatsApp's 24-hour window and guides staff to an approved template once it has closed.

You can build your black book quickly by creating vendors from Google Places, with categories tagged automatically, and duplicate detection and merge tools help keep it tidy. For bringing in an existing list in bulk, talk to our team and bring a sample, and they will confirm the best route for your properties.

Concierge is switched on for your brand, then optional features are set up for your brand or property during onboarding. Your brand sets the request types, statuses, routing rules and the labels guests see, with property-level overrides. Staff use alliants.ai in any modern browser, and guests use a web app that opens from a link, so nobody installs anything.

Yes. Alliants has a GraphQL application programming interface (API), the same one every Alliants app uses, with a published Postman collection, plus REST endpoints for profiles, bookings, requests and locations. API keys are limited to the resources and actions each integration needs. Requests can also be raised from a connected system, a conversation, a call or the guest app.

Yes. Alliants is ISO 27001 certified. Security is built into the platform, from how staff sign in to how guest data is stored and erased. If your hotel's security or legal team wants to review documents, they will send what your review needs. Talk to our team to get started.

On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, and your guest data is never matched or shared with another brand. Data is encrypted in transit.

With your own single sign-on (SSO), so access follows the groups in your staff directory, or with passkeys and passwords that meet your brand's rules. Multi-factor authentication (MFA) can be required for your brand, and access is removed as soon as a colleague is deactivated. On a shared desk computer, unsent drafts stay in that browser tab, expire after 24 hours and are cleared at sign-out.

You can limit request visibility by department, with roles scoped to your brand, a property or a department. Deleting, exporting, merging and viewing charges each need their own permission. Restricted values are never shown to guests, and private vendor notes carry visibility controls. Vendors who sign in see only the requests assigned to them, with guest personal data masked.

Consent is held per channel and checked before any message is sent, whether it goes by WhatsApp, text message or email. When a guest asks to be erased, the request clears their data across related records, including conversations, and keeps a record of what was cleared without holding any guest details. Every change to a request is recorded with who made it and when.

Book 30 minutes with an Alliants expert and bring a typical day of requests. We will show you how each one is tracked from first message to reconfirmation, running in a hotel like yours, and talk through how it would fit your properties and systems.

Concierge is part of the Signature Bundle and the All-In Bundle, and Messaging and Allin AI are in those two as well as the Messaging Bundle. Core Platform comes with every bundle and the Staff App with every brand. Pricing is per room per month for the bundle you choose, with a one-off set-up per property. Talk to our team about which fits.

No. Most hotels start with a bundle built around one goal and add more as they grow. Modules are switched on per brand and per property, so a single property can start with the desk running from one shared list, and the others can follow when you are ready.

Set-up includes virtual training for your team. Built-in lessons in the Staff App walk new colleagues through each task, and in-app support chat is always one click away. How long go-live takes depends on your properties and systems, so we agree the plan and dates with you before you sign.