Welcome the Whole Group at Once

Guests check in on their own phone before they arrive, get their room key on it once they are checked in, and message one shared team inbox on the channel they prefer. Your desk deals with the exceptions, not every arrival. It runs on Alliants Contactless, Alliants Digital Keys and Alliants Messaging, with Alliants Merchandising for selling extras, all on the same guest profile and booking.

Instead of a lobby full of check-ins at one desk, guests do the paperwork on their phones beforehand. Instead of encoding and swapping cards, keys arrive on phones and can be switched off at once. Instead of repeating the same answer by phone, email and WhatsApp, your team replies from one inbox, with every conversation tied to the guest's profile.

No to both. Guests who want a conversation still get one, and guests who prefer their phone skip the queue. Alliants works alongside your property management system (PMS), keeping bookings, rooms and guest details in step and sending check-ins, check-outs and profile edits back to it. Your bookings stay in the system you already run.

Front office, reservations and guest services use Alliants Contactless to see what each guest has completed. Front office, guest services and IT manage every key from one screen in Alliants Digital Keys. Front office, guest services, concierge and department teams share Alliants Messaging, and revenue and guest experience teams set up extras in Alliants Merchandising. Each person sees only what their role and property allow.

They work through a short checklist on their stay page. They review details prefilled from the booking, choose an arrival time within the hours you allow, add a payment card in a secure form, and sign your registration card and terms. If you switch it on, they verify their photo ID too. The checklist shows what is done and what is left.

Once checked in, iPhone guests add their key to Apple Wallet from the guest web app and open the door with a tap of their iPhone or Apple Watch. Android guests use your hotel's own app, and Google Wallet keys exist on some lock systems. Every room on a booking gets its own key, so someone who booked several rooms gets one for each. Availability depends on your property; ask your Alliants contact.

Yes, where it is available. The guest shares their room key using Apple Wallet's own sharing, and each person gets their own pass that the owner can manage. You set how many invitations each key allows, and keys shared before check-in do not show the room number. Availability depends on your property; ask your Alliants contact.

You choose what guests see. With the room-ready journey switched on, checked-in guests get a push notification or text message when their room has been inspected. Where your property management system (PMS) reports room readiness, guests can claim a room only once it is ready. Guests who would rather talk to someone can still go to the front desk.

Guests message on the channel they already use, including WhatsApp, text message, email, web chat and the guest web app. They write in their own language and your team replies in theirs, with translation both ways across more than 100 languages. Staff always see the guest's original message beside each translation, and an out-of-hours reply can be switched on for each department.

A dated queue of upcoming arrivals with each guest's check-in status. Every booking has a check-in sheet showing each completed step, the signed registration card and why self-service check-in may be blocked. Staff can assign rooms and submit check-in on a guest's behalf, and the Today page lists arrivals with contact details, so the guests who still need a person are easy to spot.

You decide, property by property. With automatic assignment on, rooms are assigned and check-ins approved as each guest completes check-in, and a digital key can follow straight away. Otherwise staff assign rooms from the arrivals queue. Talk to our team about how a full block or rooming list would run at your property.

Your property management system (PMS) drives it, so nobody has to remember to cancel a key. When a guest changes room, the old key is revoked and a new one issued, and keys are revoked straight away at check-out. If plans change or a phone goes missing, staff revoke any key from the keys screen, with an optional reason, then issue a new one.

Each channel routes to a default department, and staff can assign, transfer or bring another department into a conversation. Smart views with live counts show what needs attention, and staff can leave internal notes and @mention colleagues. One template library of approved replies covers every channel, so the questions every group asks get quick, consistent answers. Unanswered messages escalate under your rules.

Messaging is built for conversations. For a one-to-many announcement, Alliants Engage sends campaigns by email, text message or WhatsApp to an audience your team defines, checking each guest's consent first, with a live count and masked preview before anything goes out. Talk to our team about building an audience for a specific group or event.

Check-in and check-out are confirmed with HotelKey, Apaleo and Mews, switched on per property, and Shiji provides room readiness. Check-out is also written back to systems such as Oracle OPERA Cloud, Stayntouch and Infor, and check-in write-back to Oracle OPERA, Infor and iReckonu is possible. Availability depends on your property, and we confirm your exact systems before you commit.

Yes, if your property runs a supported lock system: Salto, dormakaba (including Ambiance, System 6000 and LEGIC) or Assa Abloy (including Vostio). You choose the lock system for each property, and we set up the connection during onboarding. The staff app shows whether each property's lock system is reachable and which key types it supports.

No. Most hotels start with a bundle built around one goal, such as a smoother arrival or digital keys, and add more as they grow. Modules are switched on per brand and per property. For Contactless, we set up check-in steps, arrival hours, automatic room assignment, key delivery and write-back to your property management system for each property during onboarding.

Staff use alliants.ai in any modern browser, and guests check in and message from a web app that opens from a link, with nothing to download. Wallet keys live in Apple Wallet on an iPhone or Apple Watch. Android guests use your hotel's own app for keys, so that is the one place a download may be needed.

Alliants connects to your property management system and writes changes back to it. For your own tools there is a GraphQL application programming interface (API), the same one every Alliants app uses, plus REST endpoints for profiles, bookings, requests and locations, with keys limited to what each integration needs. Signed webhooks can also pass platform events to your systems. Talk to our team about the group sales tools you use.

Yes. Alliants holds ISO 27001 certification, and security runs through the platform, from how staff sign in to how guest data is stored and erased. If your security or legal team needs to review documentation before a booking is signed off, talk to our team and we will send the compliance documents they need.

On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Your guest data sits in its own dedicated database, is encrypted in transit, and is never matched or shared with another brand.

Only the people you give permission to. Roles are scoped to your brand, a property or a department, with separate permissions for sensitive guest details, for viewing keys, and for issuing or revoking them. Staff sign in with your own single sign-on or with passkeys and passwords, multi-factor authentication can be required, and access ends as soon as a colleague is deactivated.

We capture the guest's explicit consent before any ID check, and your team sees the outcome on the check-in sheet. The signed registration card is saved as a PDF, stored privately and opened only by short-lived links, and the exact terms the guest agreed to are frozen at signing. If a guest asks to be erased, that includes their registration cards.

Guests type their card into the payment provider's secure hosted form, following the Payment Card Industry (PCI) SAQ A model, and a PCI DSS Level 1 provider holds the card. Card numbers never pass through Alliants servers, and your team never has to write one down or key one in. Viewing a full card number needs its own permission.

Book 30 minutes with an Alliants expert. Bring a recent group or event and we will show you how the arrival would run, with the products working in a hotel like yours. We will also talk through how it would fit your properties and systems.

Only the All-In Bundle includes all four. Alliants Contactless is in the Seamless Bundle and the All-In Bundle. Alliants Digital Keys is in the Seamless Bundle, the Keys Bundle and the All-In Bundle. Alliants Messaging is in the Signature, Messaging and All-In bundles. Alliants Merchandising is in the Seamless Bundle and the All-In Bundle. Pricing is agreed for your properties, so talk to our team about the right fit.

Per room per month for the bundle you choose, with a one-off setup per property. Messaging and key usage are included up to a fair usage level. Talk to our team for a quote based on your rooms and properties.

It depends on your properties and systems, so we agree the plan and dates with you before you sign. Onboarding covers your property management system (PMS) connection, guest channels, departments and opening hours, plus virtual training for your team. Built-in lessons then walk new colleagues through each task in the staff app, and in-app support chat is always one click away.