Guest App is the web hub a guest opens for their stay. It runs in any browser from a link, carries your branding and web address, and brings the stay, itinerary, messaging, check-in, keys, requests and offers into one place. What guests do there is tied to the same guest profile and booking your team sees in the staff app.

No. Staff use alliants.ai in any modern browser, and guests use a web app that opens from a link, with nothing to download. Guest App works in any modern mobile or desktop browser.

Yours. Every screen carries your colours, heading styles, logos and your own uploaded fonts, and sign-in messages use your brand's wording. You can also choose to run the guest app on your own web address, with guest links shortened on your own domain.

No. Guest App is the home those features appear in. Messaging comes from the Messaging module, online check-in and check-out from Contactless, digital keys from Keys, and the itinerary from Concierge. Each section shows in the hub when its module is switched on for your brand.

The way your brand chooses. Guests can sign in with their confirmation number and surname, confirm their email address or phone number with a one-time code, follow a sign-in link your team sends by text, or use your own single sign-on through Microsoft Entra ID. You decide which methods to switch on, and at least one must stay on.

Guests see every upcoming and past stay, their booking details with directions, and the stay itinerary. They can chat with your team, send service, spa and dining requests and follow their status, and book dining against live availability. You switch each section on or off for your brand.

Yes, when your brand also has our Contactless and Keys modules. Online check-in takes guests through their details and arrival time, ID verification, a payment card with 3-D Secure, and your terms. Guests on iPhone add their room key to Apple Wallet from the guest app, and can ask for a door PIN when they need one. Guests on Android use your hotel's own app for keys.

Yes. Booking details can show the rate night by night and the outstanding balance, and guests can view their folio and a pro-forma or final invoice. Availability depends on your property; ask your Alliants contact.

Yes. Guests update their email address and phone number, and add and manage the people travelling with them. Their changes go to one guest profile and back to your property management system (PMS), retried until they land. Companions see other occupants' surnames masked.

In one tap from the staff app. Staff copy a link to a guest's booking, itinerary or check-in and send it on any channel, or send a sign-in link by text message in your brand's own wording. Links open straight in the browser.

We configure it with you during onboarding. Each brand has one settings page covering whether the app is published, its web address, the sign-in options and which hub sections appear. Sections that belong to other modules need that module switched on.

Your PMS, including Oracle OPERA Cloud, Shiji and HotelKey; Microsoft Entra ID for guest single sign-on; SevenRooms for dining availability and booking; Apple Wallet for keys; and Short.io for branded short links. You can also connect your own Google Tag Manager, RudderStack and OneTrust cookie-consent accounts.

Yes. A documented guest API can power your own iOS and Android apps with the same bookings, requests, keys and payments, and Guest App pages can open inside your app with the guest already signed in. Availability depends on your property; ask your Alliants contact.

是的。Alliants 已通过 ISO 27001 认证。安全措施已深度融入平台，涵盖从员工登录到访客数据存储及删除的各个环节。

On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, and data is encrypted in transit.

No. Guests only reach bookings they own or that belong to a linked profile, and companions see other occupants' surnames masked. Booking searches and door-PIN requests are rate-limited per guest, and PINs are never cached.

When a guest asks to be erased, the request clears their data across related records, and retention jobs set for your brand remove data once it passes its retention period. Analytics and tracking in the guest app follow your brand's own cookie-consent set-up.

Guest App is part of the All-In Bundle. Talk to our team about how it fits your properties and the other modules you use.

Talk to our team. We will show you the module running in a hotel like yours and talk through how it would fit your properties and systems.