Cut Costs Across the Estate Without Cutting Service

One platform for the digital guest journey at every property. Alliants Messaging handles guest conversations, Allin AI answers routine questions, Alliants Contactless moves check-in and check-out onto the guest's phone, and Alliants Digital Keys puts the room key in a wallet. Payments and requests sit on the same platform, so every team works from one guest profile instead of separate tools.

Yes. The platform is organised by organisation, brand, property and department. Head office sets standards once, each property adapts what it needs, and group administrators move between brands without separate logins. Modules are switched on per brand and per property, so a rollout can follow the way your estate is run.

By giving every team the same set-up to work from. One template library covers every channel, with ownership and visibility by department or property. Check-in steps are built from brand templates with property overrides, and Allin AI answers can be set brand-wide. Escalation rules set how long each department has to respond.

Each module reads and writes the same guest profile, so a preference captured at check-in is visible to every team at every property straight away. You get one onboarding per property and one platform to train people on, instead of separate contracts, logins and bills. Bring a list of what you pay for today and we will show you where one platform covers it.

It is built to give a lean desk more time, not to replace it. Phone check-in, automatic room assignment and routine answers from Allin AI take repeat work out of each shift. Guests who want a conversation still get one, and anything that needs judgement goes to a colleague. Staffing remains your decision.

WhatsApp, text message, email, web chat and the guest web app, plus Messenger, Instagram, LINE, Telegram, Viber and WeChat. Guests write in their own language and staff reply in theirs, with translation both ways. Messages from the same guest on text message and WhatsApp merge into one conversation at that property.

Yes. Allin AI answers routine questions from what you have told it, such as Wi-Fi, check-out and breakfast details, on web chat, text message, WhatsApp, email and social apps, in the guest's language. It tells guests they are talking to AI and hands over to your team with a summary when a person is needed. Alliants switches on automatic replies for your brand.

Yes. Before arrival, guests confirm their details and arrival time, add a payment card in the provider's secure form, verify their ID if you switch it on, and sign your registration card and terms. They request check-out from the same guest web app and your team approves it. Your property management system (PMS) decides when a booking is checked out.

Once checked in, iPhone guests add the key to Apple Wallet from the guest web app and open the door with a tap of their iPhone or Apple Watch. Android guests use your hotel's own app for keys, and a door PIN can be shown if your property management system supplies one. Availability depends on your property, so ask your Alliants contact.

Yours. Colours, themes, logos and custom fonts are set per brand and applied to guest pages and messages, and you can use your own domain for guest links. Guests stay inside your brand, whichever property they book, from the first message to check-out.

Each channel routes to a default department, and staff can assign, transfer or bring another department in by hand. Auto-assign can send new work to the colleague with the fewest open items, with a limit per person. Response rules alert named colleagues or a team inbox when a guest has waited too long, and timers follow each department's opening hours in the property's time zone.

You do, channel by channel, for the whole brand or per property. AI can be off, suggest replies for staff to approve, or reply on its own. You set the topics that always go to a person, and staff can take over any conversation in one click and hand it back afterwards. Allin never changes data without a confirmation.

A dated queue of upcoming arrivals with each guest's check-in status, where staff assign rooms and submit check-in on a guest's behalf. Each booking has a check-in sheet showing every completed step and the signed registration card. Properties can switch on automatic room assignment, so rooms are assigned and check-ins approved as guests finish.

Your team switches the key off at once from the keys screen and issues a new one. A key that fails to issue is recorded, retried on a schedule and flagged to your team, and retries never create a second key. Your property management system (PMS) drives revocation, so keys switch off at check-out, with fewer cards to encode and replace.

Settings sit at brand level and properties adapt what they need. Check-in steps, templates and Allin AI answers can all be overridden for a single property, and a property's own answer replaces the brand's for that hotel only. Roles are scoped to the brand, a property or a department, so permissions decide who can change what.

Alliants connects to Oracle OPERA Cloud, HotelKey, Shiji, Apaleo, Mews, StayNTouch, Infor HMS and iReckonu, and writes changes back, such as check-in, check-out and profile edits. Integration health shows for each property, with a retry on any failed write-back. Whether properties on different vendors can sit under one brand is something we confirm with you before you commit.

Not if your locks are supported. Alliants Digital Keys works with Salto, dormakaba (including Ambiance, System 6000 and LEGIC) and Assa Abloy (including Vostio). You choose the lock system for each property and we set up the connection during onboarding. The Staff App shows whether each property's lock system is reachable and which key types it supports.

Yes. Modules are switched on per brand and per property, and each property is configured during onboarding: check-in steps, arrival hours, channels, departments and opening hours. One property's Allin AI answers can be copied to set up the next. We agree the plan and dates with you before you sign.

Yes. There is a GraphQL application programming interface (API), the same one every Alliants app uses, with a published Postman collection, plus REST endpoints for profiles, bookings, requests and locations. API keys are limited to what each integration needs. Events can also be sent to your own systems as signed webhooks, with automatic retries if delivery fails.

Yes. Alliants Payments runs through your own merchant account, set up for each brand or property. Adyen, PayOne and Stripe are supported, and others are possible depending on your property. Guests pay on the provider's secure hosted page, and cards can be passed straight to your property management system. Payments is part of the Seamless Bundle and the All-In Bundle.

Yes. Alliants is ISO 27001 certified, and security is built into the platform, from how staff sign in to how guest data is stored and erased. If your franchisor or security team needs to review our documentation, our security and legal teams will send the compliance documents the review needs. Talk to our team to get started.

On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, so guest data is never matched or shared with another brand, and data is encrypted in transit.

Staff sign in with your own single sign-on (SSO), so access follows the groups in your staff directory, or with passkeys and passwords that meet your rules, and multi-factor authentication can be required. Roles are scoped to the brand, a property or a department, and access is removed as soon as a colleague is deactivated, which matters when people move between sites.

Lock-system and wallet signing credentials are held in Amazon Web Services (AWS) Secrets Manager, never in the database. Key and door PIN requests need a checked-in booking and are rate-limited per guest, and staff need separate permissions to view keys and to issue or revoke them. Keys are fenced to the brand that owns the booking.

We capture explicit consent before any ID check, and consent for messages is held per channel and checked before anything is sent. Signed registration cards are stored privately and opened only by short-lived links. When a guest asks to be erased, their data is cleared across related records, and data past your retention period is removed.

Book 30 minutes with an Alliants expert. Bring a list of what you pay for today and we will show you where one platform covers it, running in a hotel like yours. We will also talk through how it would fit your properties and systems.

The All-In Bundle includes Messaging, Allin AI, Contactless and Digital Keys. Contactless and Digital Keys are also in the Seamless Bundle, and Messaging and Allin AI are in the Signature and Messaging bundles. Pricing is per room per month for the bundle you choose, with a one-off setup per property and fair usage included. Talk to our team for a quote.

It depends on your properties and systems, so we agree the plan and dates with you before you sign. Onboarding covers your property management system connection, guest channels, departments and opening hours, plus virtual training. After go-live, in-app support chat is one click away for every team.

Alliants Insights gives managers dashboards in the Staff App on conversations, requests, stays and online check-in, broken down by property, with response and turnaround measured against targets you set. Figures refresh every night. Insights is part of the All-In Bundle. Talk to our team about measuring savings against what you pay today.