A Faster Check-In and a Better Welcome

Guests arrive already checked in, the right notes are in front of you, and every message is linked to the right guest. Before arrival, guests confirm their details and card, verify ID and sign your registration card from their phone, and keys can go to their phone too. The desk spends less time on forms and more on the welcome.

No. Guests who want a conversation still get one, and those who prefer their phone skip the queue. Your team sees what each guest has completed, with queues for arrivals and departures, and steps in wherever a guest needs a person. The aim is more time for guests, not fewer people at the desk.

Alliants Contactless handles online check-in and check-out. Alliants Digital Keys puts room keys on guests' phones. Alliants Core Platform holds the guest profile with preferences, stays and consent. Alliants Messaging gives you one inbox for every channel. All of it opens in the Alliants Staff App, so there is one place to work from.

No. Alliants works alongside your property management system (PMS), keeping bookings, guest profiles and rooms in step. Check-in, check-out, arrival times and profile edits go back to the PMS, and staff can look up a live reservation or resync a single booking from the app. If a write-back fails, staff see it with a retry.

Today the same questions and forms repeat at every arrival while the queue grows. With Contactless, guests work through a short checklist before they arrive, prefilled from the booking: details, arrival time, card, ID and your registration card. The desk sees what is done and what is left for each guest, so the conversation at arrival can be about the stay.

They work through a short checklist on their stay page. Guests review stay details and additional guests, prefilled from the booking, choose an arrival time within the hours you allow, add a card in the payment provider's secure form, and sign your registration card and terms. The checklist shows what is done and what is left.

Yes, if you switch it on. Guests verify their photo ID on their own phone during check-in, and we capture their explicit consent first. Your team sees the outcome on the check-in sheet. Where available, guests can share the ID held in their Apple Wallet, and properties can let guests complete ID checks at the front desk instead.

You choose. With the room-ready journey switched on, checked-in guests get a push notification or text when their room has been inspected. Where your property management system (PMS) reports room readiness, guests can claim their room only once it is ready, so nobody is sent to a room that is not.

A key is delivered as soon as the check-in is approved, where Digital Keys is switched on. iPhone guests add it to Apple Wallet from the guest web app and tap in with their iPhone or Apple Watch. Android guests use your hotel's own app, and Google Wallet keys exist on some lock systems, depending on your property. Every room on a booking gets its own key.

Yes. Guests request check-out from the guest web app, and your team approves it from a dated check-out queue. A booking is checked out only when your property management system (PMS) reports it or a team member checks the guest out. Guests can also ask for a later departure where your property allows it, and request extra nights for your team to approve or reject.

A dated queue of upcoming arrivals and their check-in status, where staff assign rooms and submit check-in on a guest's behalf. Each booking has a check-in sheet showing every completed step and the signed registration card. The Today page adds VIP arrivals, an hour-by-hour timeline and room readiness, so a shift starts with the full picture.

Your team decides, property by property. With it switched on, rooms are assigned and check-ins approved automatically when a guest completes check-in, and a digital key can be sent as soon as the guest is approved. Otherwise staff assign rooms from the arrivals queue. Rules such as when online check-in opens, and which booking codes block self-service, are yours to set.

Preferences, memberships, bookings, requests and conversations sit on one guest profile, with a quick view from anywhere in the app. Staff set reminders on bookings, guest profiles and requests, with notes and priority, and share the alert with the departments they choose. Fields a colleague has corrected are locked, so the next system sync does not overwrite them. Reminders depend on your property; ask your Alliants contact.

Profiles are matched on email, phone number and loyalty membership, and your brand can add name plus booking confirmation. Likely duplicates are ranked in a review queue with a suggested primary profile, and your team confirms each one. A wrong match can be undone, because confirmed matches are linked rather than overwritten, so the notes you see at check-in belong to the right guest.

One inbox covers every channel, and each conversation is tied to the guest's profile. Smart views with live counts show what needs attention, staff can leave internal notes and @mention colleagues, and approved replies fill in guest and property details. Translation works both ways across more than 100 languages, and a message becomes a request in one click.

Check-in and check-out are confirmed with HotelKey, Apaleo and Mews (switched on per property), and Shiji provides room readiness and receives registration cards. Check-out is also written back to other connected systems, such as OPERA Cloud, StayNTouch and Infor. Failures show in the staff app with a retry. Other write-backs depend on your property; ask your Alliants contact.

Salto, dormakaba (including Ambiance, System 6000 and LEGIC) and Assa Abloy (including Vostio). You choose the lock system for each property, and we set up the connection during onboarding. Wallet keys need a supported lock system. You also set the wallet pass logo, colours and wording, and can send a test pass before go-live.

Yes. You build the check-in and pre-arrival flow from step templates for your brand, with property overrides and required fields. Rules set when online check-in opens, by booking status, arrival day and your open time, and booking codes can hide steps or block self-service. Adding your own questions as custom steps is also possible, depending on your property.

We switch Messaging on for your brand, with WhatsApp, text message and email enabled per channel. Channels, departments, business hours and escalation rules are then set up for each property during onboarding, and a set-up wizard checks each channel's credentials before it goes live. Each channel routes to a default department, and staff can transfer a conversation by hand.

No new software for staff or guests. Staff use alliants.ai in any modern browser, and guests use a web app that opens from a link, with nothing to download. Wallet keys live in Apple Wallet on the guest's iPhone or Apple Watch. A lobby kiosk running the same check-in is a separate option with its own requirements, on properties where it is available.

Yes. Alliants is ISO 27001 certified. Security is built into the platform, from how staff sign in to how guest data is stored and erased. If your head office wants to review documents, our security and legal teams will send what the review needs. Talk to our team to get started.

On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, and data is encrypted in transit. Signatures and registration cards are stored privately and opened only by short-lived links.

We capture the guest's explicit consent before any ID check, and verification runs on Incode. The signed registration card is saved as a PDF on the check-in sheet, and the exact terms each guest agreed to are frozen at signing, so later edits to your terms never change the record. Minors are never sent to your property management system (PMS).

Roles are scoped to your brand, a property or a department, with separate permissions for sensitive guest details and exports, and for viewing, issuing and revoking keys. Staff sign in with your own single sign-on (SSO) or passkeys, and multi-factor authentication (MFA) can be required. On a shared front desk computer, unsent drafts stay in that browser tab, expire after 24 hours and are cleared at sign-out.

Consent is held per channel and checked before any message is sent, and guests can stop messages by replying STOP or unsubscribing on each channel. Staff can record consent given in person at the desk. When a guest asks to be erased, the request clears their data across related records, including registration cards and conversations, and keeps a record of what was cleared without holding any guest details.

Book 30 minutes with an Alliants expert and bring your current check-in process. We will show you where the minutes go today, then show Contactless, Digital Keys and Messaging running in a hotel like yours and talk through how they would fit your properties and systems.

Contactless is part of the Seamless Bundle and the All-In Bundle. Digital Keys is part of the Seamless Bundle, the Keys Bundle and the All-In Bundle. Messaging is part of the Signature, Messaging and All-In bundles. The All-In Bundle covers all three, and Core Platform comes with every bundle. Pricing is agreed for your properties, so talk to our team about which fits.

Set-up includes virtual training for your team. Academy, built-in lessons in the Staff App, tells, shows, then lets each person try a task, and a welcome tour helps first-time users. You choose whether to switch these on. A help menu with in-app support chat is always one click away.

Yes. Most hotels start with a bundle built around one goal, such as a smoother arrival, and add more as they grow. Modules are switched on per brand and per property, so one hotel can begin with online check-in and keys while the others follow when you are ready.