Digital Keys puts the room key on the guest's phone. Keys are issued automatically when a guest is checked in, are reissued when the guest changes room, and switch off at check-out. Front office, guest services and IT teams see and manage every key from one screen in the staff app.

Yes, if your property runs a supported lock system: Salto, dormakaba (including Ambiance, System 6000 and LEGIC) or Assa Abloy (including Vostio). You choose the lock system for each property, and we set up the lock connection during onboarding.

Once checked in, iPhone guests add their room key to Apple Wallet from the guest web app and open the door with a tap of their iPhone or Apple Watch. Brands with their own mobile app can also offer Bluetooth and NFC keys in that app. Every room on a booking gets its own key.

Android guests use your hotel's own app, which can hold Bluetooth and NFC keys. The guest web app offers Apple Wallet keys today. Google Wallet keys exist on some lock systems; availability depends on your property, so ask your Alliants contact.

Yes, where it is available. Guests share their room key using Apple Wallet's own sharing, and each recipient gets their own pass that the owner can manage. You set how many invitations each key allows, and keys shared before check-in do not show the room number. Availability depends on your property; ask your Alliants contact.

Yes, if your property management system (PMS) supplies one and you switch it on. Checked-in guests then see their door PIN and room number in the guest web app. PIN requests are rate-limited and never cached.

Yes. You set the pass logo, strip image, colours and wording for your brand or for each property, and can send a test pass before go-live.

Your property management system drives it, so nobody has to remember to cancel it. When a guest changes room, the old key is revoked and a new one issued. When the booking is checked out, keys are revoked straight away.

Your team can switch the key off at once. Staff revoke any key from the keys screen, with an optional reason, and can then issue a new key for the guest.

One screen for every key at the property: guest, room, platform, key type, and issue and expiry dates. Checked-in bookings with no key show as 'No key' rows so the desk can follow up, and staff can search, filter and save views for themselves or the team.

It is recorded, retried on a schedule and flagged to your team. Before issuing, the system checks for an existing live key, so retries never create a second key.

Yes, if you switch it on. Key issued, revoked and expired events can start an Engage journey, such as a welcome message, and wallet pass events can be sent to your own systems by webhook.

Your PMS drives the key. Check-in, room moves and check-out in your PMS trigger key issue and revocation, whether the guest checked in online or at the desk.

We switch Digital Keys on for your brand and configure each property during onboarding: lock system, key types and wallet settings. Wallet keys need a supported lock system, and the staff app shows whether each property's lock system is reachable and which key types it supports.

No. Staff use alliants.ai in any modern browser, and guests use a web app that opens from a link, with nothing to download. Wallet keys live in Apple Wallet on the guest's iPhone or Apple Watch.

是的。Alliants 已通过 ISO 27001 认证。安全措施已深度融入平台，涵盖从员工登录到访客数据存储及删除的各个环节。

On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, and data is encrypted in transit. Keys are fenced to the brand that owns the booking.

Lock-system and wallet signing credentials are held in AWS Secrets Manager, never in the database. Wallet key and door PIN requests need a checked-in booking and are rate-limited per guest, and staff need separate permissions to view keys and to issue or revoke them.

When a guest asks to be erased, the request clears their data across related records, and data past your retention period is removed. Key events passed to journeys carry only identifiers, never key data, and logs scrub personal data.

Digital Keys is part of the Seamless Bundle, the Keys Bundle and the All-In Bundle. Pricing is agreed for your properties, so talk to our team about which bundle fits.

Talk to our team. We will show you Digital Keys running in a hotel like yours and talk through how it would fit your properties and systems.