See What Needs You Before the Guest Asks

A clear view of what needs you, early. The Alliants Staff App opens each shift on a Today briefing, Alliants Agents escalate overdue replies without anyone remembering to chase, Alliants Insights turns conversations, requests and stays into dashboards, and Allin AI writes a morning report. Together they let you step in before a small problem reaches the desk as a complaint.

The Today briefing for your property: headline counts, an attention banner for whatever needs action first, arrivals and departures, VIP arrivals, an hour-by-hour timeline and room readiness. Open issues with service-level timers and the overnight handover sit on the same page. A morning report written by Allin AI is available where your property has it, and the AI assistant answers questions about the briefing if you switch it on.

Alliants Insights gives you dashboards and response targets, Alliants Agents run routing and escalation rules, Allin AI summarises conversations and scores sentiment, and the Alliants Staff App is where you see it all. They run on Alliants Core Platform. General managers, department heads, guest services and brand leaders use them, and each person sees only what their permissions allow.

Both, depending on where you look. The Today page, inbox counts and open issues with timers reflect what is happening now. Insights dashboards are recalculated every night for each brand, so they show performance up to the previous day. Because reports read only those nightly summaries, they never slow down the live operation.

The hand-built report and the chase. Response times, request turnaround and guest satisfaction sit in dashboards inside the Staff App, so you are not stitching them together for the weekly meeting, and escalation rules do the chasing when a reply is overdue. It does not replace your property management system (PMS), which stays your system of record.

Fewer guests have to chase. Guests message on the channel they already use, and if a reply runs late your escalation rules alert named colleagues or a team inbox, so someone picks it up before the guest raises it at the desk. A strongly negative message also opens a complaint item for your team, so it does not wait to be found.

They get an instant reply from a template you choose, on the channel they used. Each department has its own opening hours in the property's time zone, and response timers restart when the department opens rather than running overnight. While a department is closed, its conversations can be shared with a nominated backup department, which we set up with you.

Yes to both. When Allin AI replies on its own, guests are told they are talking to AI. Anything Allin cannot handle becomes an open item for staff, or goes to the right department with a summary, so the guest does not repeat themselves. Staff can take over any conversation in one click, and you set the topics that always go to a person.

Yes. Allin AI replies in the guest's language, and in Alliants Messaging guests write in their own language while staff reply in theirs, with two-way translation across more than 100 languages. Staff see the original message beside each translation, and can see when a message was not translated.

Guest satisfaction ratings on conversations and requests are rolled up by day in Alliants Insights, so you can follow the trend by property. If you switch it on, Allin AI can ask guests to rate an AI-handled text message conversation from one to five when it closes. Dashboards refresh every night, so ratings appear up to the previous day.

Set response rules for each department. You decide how many minutes the team has to respond, and when time runs out named colleagues get a push alert or the escalation goes to a team inbox. A reply from the team cancels the timer, and timers follow each department's opening hours. The overnight handover sits on the Today page, so the morning team starts from the same picture.

Yes. You set a brand-wide target for the first response to a guest message. Where it is switched on, a summary shows actual against target and how often your team responded on time over the last 30 days. You can also see requests created, resolved and still open, service-level breaches and resolution time by property, department, request type and priority.

If you switch it on for your brand, Allin AI summarises each closed guest conversation, scores its sentiment as positive, neutral or negative, and assigns a priority, so you can see which conversations matter most. The summary appears in the conversation's side panel. A strongly negative message also opens a complaint item for your team, so you do not have to wait for a closed conversation.

Agree the rules once and let the system apply them. Routing sends each conversation to the right department, auto-assign can give new work to the colleague with the fewest open items if you switch it on, and one template library gives everyone the same approved replies. Allin AI drafts replies from your own knowledge base for staff to approve, and you set the topics that always go to a person.

No. Managers who hold the conversation-configuration permission, which brand admins have by default, change response times, alerts and opening hours for each department in the staff app settings. In-app lessons guide them through setting rules and handling escalations, and retired rules stay on record so a past escalation still shows which rule applied.

No. Dashboards sit in a Reports section inside the Alliants Staff App, grouped by topic, with no separate login. They are built in Looker and embedded in the app, with a separate connection for each brand, and each one opens through a short-lived signed link. Everything runs in any modern browser, with nothing to install.

From your own platform activity. Every night the platform summarises conversations, requests, stays and online check-ins for each property, and the dashboards read those summaries. Stay figures such as occupancy, arrivals and room revenue come from bookings kept in step with your property management system (PMS). When Insights is switched on, past activity is loaded so dashboards start with history, and messages imported from an old system are left out of the numbers.

Yes. The Staff App works in any modern browser on desktop, tablet or phone, adapts to a phone screen and can be added to the home screen. Open requests, unread counts and saved views come with you. Reports have a mobile layout too, though availability depends on your property, so ask your Alliants contact.

Routing, escalation rules and opening hours come with every brand and are set per department in the app settings. We switch Insights on for your brand once its dashboards are configured, and Allin AI is switched on for your brand before your admins choose the AI mode for each channel. We set up backup-department escalation and after-hours forwarding with you during onboarding.

Every messaging channel on the platform: text messages, WhatsApp, web chat, Messenger, Instagram, Telegram, LINE, Viber and guest email. Requests and service orders created by your property management system (PMS) and other connected systems follow the same department routing. Platform events can also reach your own systems, with signed webhooks that retry automatically if they fail.

Yes. Alliants is ISO 27001 certified. Security runs through the platform, from how staff sign in to how guest data is stored and erased. Data is encrypted in transit, access is role-based, and each brand has its own dedicated database.

On Amazon Web Services, in a regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, and your guest data is never matched or shared with another brand. That includes the data behind your reports and Allin AI's knowledge base.

Only users with reporting access see the Reports section, and dashboards are filtered to the properties each user is assigned to. You can grant one person a specific report for one property or all of them, and keep premium reports to the people who need them. Brand-wide reporting covers your whole portfolio for those who hold that access.

No. Reporting tables hold counts, times and categories per property and day, so guest names and contact details never reach the reporting layer. When a guest asks to be erased, their conversations and AI summaries are cleared too, and a summary cannot be rewritten from erased messages.

Staff sign in with your own single sign-on (SSO), or with passkeys and passwords that meet your brand's rules, and multi-factor authentication (MFA) can be required. The AI assistant is optional for each brand and needs its own permission, so you decide who can use it. Any AI change to data needs confirmation first, and every change it makes is recorded as an AI action.

Alliants Insights is part of the All-In Bundle. Allin AI is part of the Signature, Messaging and All-In bundles. Routing, escalation rules and opening hours come with every brand, as does the Alliants Staff App, and our team can explain how the rest of Alliants Agents is packaged. Pricing is agreed for your properties, so talk to our team about the right bundle.

Yes. The Staff App, with its Today briefing, and routing, escalation rules and opening hours come with every brand, so you can start by setting response times and alerts for each department. Most hotels start with a bundle built around one goal and add more as they grow, so Insights and Allin AI can follow when you are ready.

Set-up includes virtual training for your team. In-app lessons guide managers through setting rules and handling escalations if you switch them on, and a help menu with in-app support chat is always one click away. Managers with the right permission set the rules themselves, so changes do not wait for a developer.

Book 30 minutes with an Alliants expert. Tell us what you check first each day and we will show you how to see it in seconds, running in a hotel like yours, and talk through how it fits your properties and systems.