The Grosvenor House Suites located on the corner of Park Lane and Mount Street, in the heart of Mayfair, London, offers residents a choice of stunning suites and spacious penthouses combined with a Les Clefs d'Or concierge service.
Wishing to enhance service levels to residents and provide more options for communicating and making requests through technology, Grosvenor House Suites selected Alliants as their customer experience software partner.
The Alliants Experience Platform combines all resident's communications and requests, recommendations and digital itineraries in one central secure platform.
Director of Sales & Marketing at Grosvenor House Suites, Scott Hermiston, said
We are delighted to partner with Alliants on such a crucial initiative. Having evaluated a number of options, the Alliants Experience Platform stood out as the most comprehensive offering. With a single platform for messaging, concierge and itineraries, it allows us to deliver the exceptional experience our residents have come to expect of us.
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