Customer experiEnce services

Enable Exceptional Experiences

We help clients develop, create and manage the customer journey to consistently deliver exceptional experiences.


Delivering exceptional customer experiences

Although our skills reside within the realms of creating the best technology platforms, all of our expertise starts at the same place, the customer.

Our customer experience consulting methods have been adopted by some of the most iconic brands in hospitality and beyond. Using our depth of knowledge within all disciplines of technology and business consulting, we are able to develop strategies that create the right customer experience and the business behind it to execute them. No matter how personal your service, technology at some stage will be underpinning or enhancing the experience. There is plenty of talk around mobile first, digital first etc… we are true to our core value and roots of customer first strategies.

Whilst each client brief will be hand crafted to meet their specific needs, we have helped senior management teams in;

  • Customer Experience Discovery
  • Customer Experience Strategy
  • Customer Experience Systems

Like to know more? Contact Kevin Edwards on +44 (0) 7738 887749 or email

meet the LEADERSHIP team
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Explore our Success Stories

Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels