Contactless personalised communication


Gain critical data insights about your guests booking behaviour and spending patterns.

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Hotel guest looking at his phone

Understanding your customer

Improve your ability to deliver on guests' expectations and increase revenue with our suite of reports at property, brand, regional and corporate level.

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Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Guest Insights Key Features

Messaging Insights

Compare properties, departments and users to better understand how to improve efficiency and interactions with customers.

Concierge Insights

Fully understand your guests preferences by being able to compare guest behaviours against market, segment and property. This gives your team an understanding of what benefits the guest better and be able to personalise recommendations.

Aggregated Reporting

The ability to provide Corporate, Regional and Multi property reports, making comparisons easier and spot patterns across different properties.

Sentiment Analysis

Understand your customers sentiment by leveraging our sentiment reporting.

Customer Satisfaction

Send quick pulse CSAT surveys through messaging to understand customer satisfaction. Whether this be based off a conversation, concierge request or reservation. Truly allowing you to keep your finger on the pulse of your customers.


Benchmark yourself against other customers and industry benchmarks to understand performance opportunities and gaps.


Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

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Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels