Contactless personalised communication

Guest Messaging

Deliver a contactless guest experience with a human touch with the Alliants Experience Platform

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Effortlessly connect with your guests

Pro-actively engage with guests in their channel or app of choice and seamlessly manage conversations within your hotel.

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guest messaging on mobile phone

Seamless communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Guest messaging key features

Omni-channel communication

Converse with your guest in the app or channel of their choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and many more and see all the conversation history in one place, no matter what channel was used.

Multi-property and team inboxes

Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.

Two-way translations

Communication between guests and staff is automatically translated in over 103+ languages.

Targeted notifications

Ability to send personalised messages to 1000 customers simultaneously with just 4 clicks.

Rich messaging

Embed rich content in your messages, from files to images and on the most advanced platforms content cards with calls to action. Whatever your content the platform puts it in the best format for the channel.


Build workflows for frequently asked questions or common actions based off a customer's message.


Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

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Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels