Converse with your guest in the app or channel of their choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and many more and see all the conversation history in one place, no matter what channel was used.
Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.
Communication between guests and staff is automatically translated in over 103+ languages.
Ability to send personalised messages to 1000 customers simultaneously with just 4 clicks.
Embed rich content in your messages, from files to images and on the most advanced platforms content cards with calls to action. Whatever your content the platform puts it in the best format for the channel.
Build workflows for frequently asked questions or common actions based off a customer's message.
Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.